INTER SERVICE has accompanied us in our retail activity for years and has contributed to the chain’s growth and expansion in recent years.
The professional support includes the ongoing operation of mystery shopping controls in the chain’s stores and in the cooking and baking workshops delivered in our compounds.
INTER SERVICE also conducts professional workshops on salesmanship for our managers and employees.
The ongoing mystery shopping controls help us assess our customer’s experience objectively through the different touchpoints: in our branches and over telephone interactions.
The findings and lessons learned detailed in the control reports are shared with both managers and employees daily in order to implement improvements.
INTER SERVICE contributes to the preparation of our auditor’s report in a flexible and professional manner regarding changes and updates (for examining different parameters each quarter) keeping a pro-active attitude.
It is rare to find a service provider such as INTER SERVICE, whose managers fulfil their duties over time, faithfully and with such great level of motivation, availability, professionalism and willingness to help and serve.
The fact that INTER SERVICE is such a compelling partner to our business has also been reflected in many significant customer experience projects that we executed together in the past year for our cooking workshops.
Gonen Levin, CEO, 4 Chef