An organizational portal is a basic function for assimilating organizational processes. I would like to express my appreciation to INTER SERVICE’s staff for providing us with such professional service, creative solutions and outstanding technical support.
Keep up the good work!
Danny Sultan, VP Operations, Landwer Cafe franchise
INTER SERVICE has been supporting our professional progress for the past two years. It helped us obtain an objective snapshot of the service and hospitality standards here at Lexus, and improve upon them.
INTER SERVICE’s personal and professional service, together with its online system, enables our employees and managers to generate great value from the mystery shopping controls, and of course, to optimise their work daily.
I cannot recommend it enough.
Dana Kohansky, Customer Relations Manager, Lexus
We have been working with INTER SERVICE For over two years to examine and improve the service and hospitality quality that Steimatzky is so proud of.
INTER SERVICE’s team provide professional, instant, flexible and attentive service. Their familiarity with international standards of service and the provision of a convenient work environment in an online system that includes smart technological tools are what makes this work relationship with them an asset for our business.
I highly recommend the company’s services and activities.
Lilach Attali, VP Sales, Steimatzky
Based on a few years of joint work, I can truly recommend INTER SERVICE’s service.
INTER SERVICE carried out mystery shopping controls for Dan Hotels. Additionally, as we aspire for top quality service on an international scale, they bespoke comprehensive questionnaires were tailored for us. Therefore, we received valuable and detailed feedback using their online system directly to both the hotel and the company’s headquarters.
Furthermore, we used several of the training programs on offer such as food & beverage training, tailor-made professional tours and a variety of lectures.
Assaf Gur and Roni Shragai were highly professional, flexible, service orientated and demonstrated willingness to provide quality solutions on short notice.
Best regards,
Orly Bergman, Head of HR Development and Training, Dan Hotels
We at Café Café have been working in full cooperation with INTER SERVICE for about 3 years. We touched upon several areas such as: organization portal, mystery shopping, customer relationship system and client compensation system, to name a few.
After trying out different services in the field, in our eyes, INTER SERVICE offers the best service and attitude in the market thanks to its professional and dedicated members of staff.
INTER SERVICE is careful to innovate, update and adapt itself to any technological progress and to us, as a client.
With its high industry value, INTER SERVICE system offers us the tools to track and measure our customer experience, work to improve it and reach our predetermined goals.
Orit May, VP Human Resources and Training, Café Café
INTER SERVICE has accompanied us in our retail activity for years and has contributed to the chain’s growth and expansion in recent years.
The professional support includes the ongoing operation of mystery shopping controls in the chain’s stores and in the cooking and baking workshops delivered in our compounds.
INTER SERVICE also conducts professional workshops on salesmanship for our managers and employees.
The ongoing mystery shopping controls help us assess our customer’s experience objectively through the different touchpoints: in our branches and over telephone interactions.
The findings and lessons learned detailed in the control reports are shared with both managers and employees daily in order to implement improvements.
INTER SERVICE contributes to the preparation of our auditor’s report in a flexible and professional manner regarding changes and updates (for examining different parameters each quarter) keeping a pro-active attitude.
It is rare to find a service provider such as INTER SERVICE, whose managers fulfil their duties over time, faithfully and with such great level of motivation, availability, professionalism and willingness to help and serve.
The fact that INTER SERVICE is such a compelling partner to our business has also been reflected in many significant customer experience projects that we executed together in the past year for our cooking workshops.
