HE
Enter your search terms:
 

Services

Customer Experience Control

A business that provides services works like an orchestra. Each participant should fulfil their duty in the best possible manner, at the right time and without stepping on each other’s toes. Moreover, like any other respected orchestra, prior to the opening night, rehearsals take place in order to find out what requires improvement and thereafter work to correct it.

Read more

Expert Visits

Our service experts will pay you a visit to identify the challenges and difficulties your employees face fulfilling their duties. The experts will diagnose the existing work methods, identify strengths and weaknesses and give you and your employees an in-depth feedback accordingly.

Read more

Regulations and Training Material Formulation

Our extensive experience and familiarity with various markets and industries in Israel and around the world enable us to confidently formulate precise work practice and professional training material for your organization. We offer insights derived from both our accumulated professional knowledge and estimate of the individual organizational culture of your business and its employees.

Read more

VOC – Voice of the Customer

With vast experience accumulated throughout the years, we can now accurately refine customer wishes. Our insights into the market and your customer are not coincidental, but rather the fruit of our labour.

Read more

Benchmark

Business intelligence is a valuable tool running a business, most certainly when you operate in a competitive and dynamic market. By collecting and analysing your competitors’ data, you will stay up to date with the market’s current state and notice any changes in real-time, thus preparing you for the inevitable and keeping you one step ahead of your competitors.

Read more

Service Systems Design

We believe that every touchpoint, whether it be with customers, employees, or even suppliers, is an opportunity to strengthen brand loyalty. A service system that follows the company’s values ​​and its approach towards service bridges the gap between the brand and its customer.

Read more

Inductions and Workshops

Assimilating change can be difficult, especially when it comes to substantial organizational changes. In order to effectively and fully implement the processes required into the company’s corporate culture we offer a wide range of inductions and workshops available to all levels of management.

Read more